Refund policy
Return & Refund Policy
Effective Date: 2025/11/06
At Monjohs Sauces, we take pride in the quality of our chilli sauces. Due to the perishable nature of our products, our return and refund policy is designed to ensure safety and customer satisfaction.
1. Returns
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Perishable Items: Because our products are perishable, we do not accept returns for reasons such as a change of mind or ordering the wrong product.
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Damaged or Defective Items: If your order arrives damaged, defective, or incorrect, we will gladly assist you.
2. Refunds
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To request a refund, please contact us within 48 hours of receiving your order at Info@monjohsauces.com or call 010 541 2474.
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Include your order number and photos of the damaged or incorrect items.
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Refunds or replacements will be issued at the discretion of Monjohs Sauces after reviewing the claim.
3. Replacements
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If your product is damaged or incorrect, we will arrange a replacement shipment where possible.
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Replacement products are subject to availability and may take additional time to deliver.
4. Shipping Costs for Returns/Replacements
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Monjohs Sauces will cover the cost of shipping for replacements in cases of damage or error.
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Shipping costs for returns due to customer error or change of mind are not refundable.
5. Contact Us
For any questions or concerns regarding returns or refunds, please contact:
Monjohs Sauces
Email: Info@monjohsauces.com
Phone: 010 541 2474