Shipping policy
Shipping Policy
Effective Date: 2025/11/06
At Monjohs Sauces, we are committed to getting your chilli sauces to you as quickly and safely as possible. Please read our shipping policy carefully to understand how we handle orders, shipping times, and costs.
1. Order Processing
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Orders are processed within 1–2 business days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed the next business day.
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You will receive an email confirmation once your order has been shipped.
2. Shipping Methods & Delivery Times
We use trusted courier services to deliver your order safely. Estimated delivery times:
| Shipping Method | Estimated Delivery Time* |
|---|---|
| Standard Shipping | 3–7 business days |
| Express Shipping | 1–3 business days |
*Delivery times are estimates and may vary depending on your location and courier delays.
3. Shipping Costs
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Shipping costs are calculated at checkout based on your location and the weight of your order.
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Free shipping promotions (if available) will be applied automatically at checkout according to the terms of the promotion.
4. Order Tracking
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Once your order has shipped, you will receive a tracking number via email.
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You can use this tracking number to monitor your package through the courier’s website.
5. Shipping Restrictions
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We currently ship within South Africa only.
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We are unable to ship to P.O. Boxes or APO/FPO addresses.
6. Lost or Damaged Packages
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Monjohs Sauces is not responsible for delays or losses caused by the courier once the order has been shipped.
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If your order arrives damaged or is lost in transit, please contact us within 48 hours at Info@monjohsauces.com or 010 541 2474 so we can assist you.
7. Contact Us
For any questions regarding shipping, please contact:
Monjohs Sauces
Email: Info@monjohsauces.com
Phone: 010 541 2474